TERMS AND CONDITIONS
LEGAL INFORMATION

All material included in this website is for general interest and information only and is not to be treated or relied upon as specific legal or commercial advice.

Whilst we aim to ensure that the contents are not misleading or outdated, users should obtain specific legal advice before making any legal decisions. Alexander & Co Solicitors LLP and its partners and staff accept no responsibility and no liability for any loss or damage arising from reliance on any material on the website.

You may not copy any of these pages, other than for the following:

  • You may print pages or download them to a local hard disk for your personal non-commercial use.
  • In material issued to third parties, you may quote from our pages, so long as you give due accreditation.

 

Alexander & Co Solicitors LLP are committed to promoting equality and diversity in all dealings with clients, third parties and employees. Please Contact us if you would like a copy of our Equality and Diversity Policy.

A copy of the workforce diversity data is available free of charge on request.

Alexander & Co Solicitors LLP is a limited liability partnership, registered in England and Wales under number OC386327, whose registered office is at 56 Friar Gate, Derby DE1 1DF. The term 'Partner', if used in relation to the LLP, refers to a member of the LLP or a director of an incorporated member or an employee of an equivalent standing and qualification. A list of the members of the LLP is displayed at the registered office together with a list of those individuals designated as partners who are not full members of the LLP. Alexander & Co Solicitors LLP 's VAT registration number is 295 5096 21.

Alexander & Co Solicitors LLP are authorised and regulated by the Solicitors Regulation Authority (Registration Number 612639). For a comprehensive guide to the professional rules to which we are bound, please follow the link to the SRA website: http://www.sra.org.uk/handbook/

 

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

You can contact the Legal Ombudsman:
  • visit: www.legalombudsman.org.uk
  • by post, Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
  • by telephone 0300 555 0333
  • by email enquiries@legalombudsman.org.uk

If you entered into a contract with us by electronic means, you may be able to submit your complaint via the ODR platform at http://ec.europa.eu/odr. The ODR platform is available to consumer clients only, i.e. where you have instructed us for purposes outside your trade, business, craft or profession.